Deep Ogon Support Forum Deep Ogon and Deep Ogon Professional support and forum website. <br><br> <b>Download the <a href="http://forum.deepogon.com/deepogon_help.pdf" title="Deep Ogon User Manual">Deep Ogon User Manual</a></b>http://forum.deepogon.com/index.phpWed, 08 Sep 2010 02:18:00 -0400 Phorum 5.2.9a http://forum.deepogon.com/read.php?10,6,6#msg-6 Why do the results say "No Data" and "Try Different Criteria"? (no replies)http://forum.deepogon.com/read.php?10,6,6#msg-6Q: Why do the results say "No Data" and "Try Different Criteria"?

A: This occurs when you have filtered several Tag Groupings where the is no corresponding data to match all the set criteria. Essentially, this is a query that returned no records. To start over, press the "reset all tags" link in the lower right corner of the Control Panel to select all top level Tags.]]> Frank at Deep Ogon FAQsThu, 28 May 2009 20:02:03 -0400 http://forum.deepogon.com/read.php?10,5,5#msg-5 Why can I not see the bar charts, line graphs, or pie charts? (no replies)http://forum.deepogon.com/read.php?10,5,5#msg-5Q: Why can I not see the bar charts, line graphs, or pie charts?

A: The bar graphs, line charts, and pies require Adobe Flash. If these items are not working, download and install the latest Adobe Flash here: http://get.adobe.com/flashplayer/.]]> Frank at Deep Ogon FAQsThu, 28 May 2009 19:48:54 -0400 http://forum.deepogon.com/read.php?1,4,4#msg-4 Create Tweets from Deep Ogon (no replies)http://forum.deepogon.com/read.php?1,4,4#msg-4
Frank]]> Frank at Deep Ogon AnnouncementsThu, 28 May 2009 19:45:10 -0400 http://forum.deepogon.com/read.php?11,3,3#msg-3 Service Level Agreement - SLA (no replies)http://forum.deepogon.com/read.php?11,3,3#msg-3Service Level Agreement

Call immediately for all Critical and Major incidents.
Support Phone: 800-405-6785, ext 2
Email: support@deepogon.com

Service incidents are classified in several priority categories according to their severity. Deep Ogon is committed to respond to requests within the time frames described in the list below:
    Information - You are requesting some additional information about our products that is not available either on our web site or in the product documentation.
    Example: "Please could you provide us with the encryption level of your SSL certificate?"
    Response time frame: 48 hours


    Question - You are asking a detailed question about a feature or platform support for one of our products.
    Example: "Are you able to perform date calculations on our text date-field?"
    Response time frame: same day


    Enhancement request - You are requesting a new feature to be integrated into one of our products.
    Example: "We would like Deep Ogon to be able to export directly into our billing system."
    Response time frame: one week
    Note: If the enhancement request is accepted, the planned release date for the feature is given for information only. It does not represent a commitment from Deep Ogon.


    Minor problem - You are reporting a problem with a Deep Ogon product that does not affect its main features.
    Example: "The bar graph image does not print entirely on one page with our printers."
    Response time frame: 8 hours
    Workaround time frame: 48 hours
    Bug fix time frame: next maintenance release


    Major problem - You have encountered a problem with a Deep Ogon product that prevents its main features from working. The product cannot be used as described in its documentation.
    Example: "Deep Ogon does not recognize our ftp file and is not loading new data."
    Response time frame: 4 hours
    Workaround time frame: 24 hours
    Bug fix time frame and incident report: 1 week


    Critical problem - A problem with a Deep Ogon product prevents the computer it is running on from doing its main tasks. To be classified as critical, the problem has to directly impact your business.
    Example: "The Deep Ogon application website is returning a 404 file not found error."
    Response and workaround time frame: 2 hours
    Bug fix time frame and incident report: 48 hours
]]> Frank at Deep Ogon SLA - Service Level AgreementWed, 01 Apr 2009 17:19:38 -0400 http://forum.deepogon.com/read.php?10,2,2#msg-2 What is an Ogon? (no replies)http://forum.deepogon.com/read.php?10,2,2#msg-2Q: What is an Ogon?

A: An ogon is a big smelly fish! That should be easy to remember. Actually, it's part of the carp family of fish and essentially is the same thing as a koi. Carp Data Service is the company behind DeepOgon.com. You see the fish reference now. Searching and analyzing information is often considered fishing for data. When you look out over the ocean, you never know what fish are lurking beneath the surface.]]> Frank at Deep Ogon FAQsWed, 21 Jan 2009 17:12:53 -0500